Inquiries for all questions related to financial and legal matters – including:
- reserve fund obligations
- questions regarding invoices and payments
- financial reports
- reminders/notices
- delivery of consolidated payment slips via email
- changes of property owners or users
- delivery of invoices via email
- delivery of e-invoices *All VAT taxpayers (legal entities and natural persons) are mandatorily subject to this obligation as of 1 January 2026.
Note: Please clearly indicate the subject of your inquiry in the e-mail title (e.g., INVOICES, CHANGE OF OWNER, NOTICE, etc.). If possible, attach any documents or photographs that may assist in the efficient and accurate processing of your request.
Please contact us by email at: info@gik-services.hr
E-INVOICES
Obligors of eInvoices are all VAT payers (legal and natural persons) who conduct business with other VAT payers (B2B), as well as all those who conduct business with public authorities.
This includes companies, crafts, and other entities that are registered within the VAT system.
Owners’ Associations of residential buildings are not subject to Value Added Tax (VAT) and do not carry out an economic activity within the meaning of the VAT Act (NN 89/25). Consequently, they are not subject to fiscalization, have no obligation to issue or receive electronic invoices (e-invoices), and may receive invoices in paper form or in electronic (PDF) format.
If an Owners’ Association (or the property manager acting on its behalf) becomes a tax liable person within the meaning of the Fiscalization Act — for example, by being registered in the VAT register or by acquiring the status of a personal income tax or corporate income tax payer — the rules on fiscalization and electronic invoicing shall apply, including the obligation to issue and/or receive e-invoices, in accordance with the applicable legal provisions.
Invoice must be issued to the building using the building’s OIB (if the building has been assigned an OIB), and it is mandatory to state that the invoice is issued to the co-owners’ association represented by the property manager (specify the name _________ d.o.o. of the manager). Invoices must not be addressed to the property manager personally, nor may the manager’s OIB be used.
Example of invoice header:
CUSTOMER:
- Co-owners / Association of Co-owners of the residential building
- Building OIB (tax identification number), Registration number of the Association of Co-owners (if officially assigned)
- Building address
- Represented by the Property Manager
- Property Manager details (____ j.d.o.o. / d.o.o., OIB, registered address)
If the building (i.e. the Owners’ Association) generates additional income, for example by:
- leasing commercial premises,
- leasing the roof or other parts of the building for antennas, solar panels or other installations, or
- charging for advertising spaces,
such activities shall be considered economic activities, and the applicable regulations on taxation, fiscalization and e-invoicing shall apply, subject to the fulfillment of the statutory tax criteria.
E-mail address for sending e-invoices to GIK SERVICES d.o.o.: info@gik-services.hr
DELIVERY OF PAYMENT SLIPS AND INVOICES
If you would like to receive your monthly reserve fund payment slips or invoices by email in the future, please fill out the Request for e-delivery of payment slips or invoices, providing your personal details and the details of the property you own. By doing so, you make delivery easier, contribute to environmental protection, and ensure the timely receipt of your payment slips.
You can download the requests here:
Required information:
- Full name of the owner / user
- address of the specific property unit (apartment, commercial space, garage, etc.)
- OIB (Personal Identification Number) of the owner / user
- email address where you wish to receive payment slips / invoices
- number of the last payment slip / reference number from the previous invoice
- confirmation whether you are the owner or the user
The completed request form can be sent by mail to the building manager’s address or, with prior arrangement, handed over to the building’s representative.
If your inquiry contains personal data, it will be processed in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Act on the Implementation of the General Data Protection Regulation. You can review our Personal Data Protection Policy on our official website.
or send it via email:
info@gik-services.hr